Last month, I was asked to be a speaker at a digital marketing conference. During the Q&A session, somebody from the crowd asked a question, “How can UX design benefit my company?” The answer was simple. I replied, “It affects the ROI of the company.”
That’s true; it’s a complete cycle. Suitable UX investments improve customer experience and customer satisfaction, thereby affecting the company’s ROI. This is because satisfied customers are loyal, and they trust the business products or services. Overall, loyal customers are vital for the growth of a company. Hence, you must focus on creative design that enhances customer experience.
Let’s take the example of Amazon – a company that has built its ROI and success through excellent customer experience. They have achieved it by creating a UX design that focuses on various points within the customer journey. Amazon believes that UX, ROI, and customer satisfaction have a close relationship that directly impact each other.
Every successful business aims to convey their product or service information to users and help them take the necessary action. A good UX design allows the user to interact with your business and seek what they want with ease. That’s why it’s vital to understand how your website or app experience makes the audience feel.
Google - The fast and simple Google search engine is prevalent due to its excellent UI design. With just one click, you can get all the information conveniently.
LinkedIn - e LinkedIn platform is preferred by professionals all over the world. When you first log in to the account, the product suggests improving your LinkedIn profile. And you feel like doing it because it provides a sense of what to do next.
Facebook - Based on research, five new Facebook profiles are created every second. It must be challenging to provide good UX for each of these users. But, Facebook handles it exceptionally well. It focuses on each user’s interests to offer them personalized experiences.
Designing is the process of turning your thoughts into a delightful presentation. It’s something that’s majorly focused on the outlook and aesthetics. A great UX design travels across every customer touchpoint and makes a long-lasting impression. Hence, regarded as the silent ambassador of your brand, it is true that a picture conveys a thousand words. The secret behind a good UX design is achieving your goals and simultaneously engaging with your users. In other words, a well-planned branding design leads the user to the information they need without disrupting the journey.
Are you overwhelmed by all these tips? Choose a digital marketing agency like Vajra Global to help you. We can help you create a solid first impression on your visitors with a concrete UX design. We ensure that the design oozes a positive vibe on your visitors by resonating with your brand and services’ importance.