Digital Marketing Customer Success Manager

Job Title: Digital Marketing Customer Success Manager

Roles and Responsibilities:

Project Management & Customer Success

Build strong client relationships, ensure positive experiences, brand loyalty, and project success.
Create engagement strategies and coordinate between Vajra Global teams and clients.
Act as the single point of contact for all client communications and deliverables.
Support clients from onboarding to addressing challenges with timely solutions.
Handle escalations professionally, working with internal teams to resolve issues.
Understand and manage SOW, SLAs, project plans, KPIs, and compliance details.
Present monthly/quarterly reports and represent teams in client meetings.
Ensure seamless delivery and communication across all touchpoints.

Digital Marketing:

Solid grasp of digital marketing concepts and best practices.
Hands-on experience with SEO, SEM, Email, and SMM in B2B/B2C.
Familiarity with tools like Google Analytics, SEMrush, HubSpot, Moz, Hootsuite.
Strong skills in content writing, editing, and quality checks.
Detail-oriented, analytical, and strategic thinker.

Secondary responsibilities - Relationship management & Customer Advocacy

Contribute to marketing effectiveness by identifying short-term and long-range issues that can be addressed.
Upsell and cross-sell services to existing clients and proactively generate leads from the relationship.
Nurture customer advocacy.

Communication & other preferred skills:

Excellent verbal and written English (Hindi/Tamil a plus).
Stay updated on digital trends and tools.
Proficient in MS Office and Google Suite.
Strong project and client management skills.
Analytical with a focus on customer needs and solutions.

Key soft skills:

Excellent Communication Skills - Written and oral
Strong interpersonal people skills - to work collaboratively with vendors and clients.
Liaising with various teams effectively to ensure customer satisfaction.
Be able to prioritize and manage multiple tasks across multiple projects under tight deadlines.
Be self-motivated, driven, proactive, and entrepreneurial - display ownership and accountability - not require constant supervision. Thrive in a fast-paced, collaborative environment.
Adaptable, flexible, and mature to work with a team & internal cross-teams; willing to contribute to the company’s overall performance across work-desks.
Open to new learnings and show keen interest to scale up & across 360*

Work Experience:

5+ years in digital marketing/customer success, with 2+ years in an agency role.
Experience with global clients preferred.

Educational Qualifications

Bachelor’s degree in business/marketing/communications;
A Master's in Marketing is a plus.

Certifications (Preferred)

HubSpot, Google, Facebook, LinkedIn marketing tools, SEO, SMM, Inbound Marketing.

Job Description:

We are seeking a highly talented and motivated fresher for the position of HubSpot implementation specialist to join our team. As a HubSpot Implementation Specialist, you will play a critical role in the successful deployment and utilization of HubSpot's suite of marketing, sales, and customer service tools. Your primary responsibility will be to guide the clients through the implementation process, execute the implementations, and ensure that the business objectives are achieved by effectively utilizing HubSpot's features and functionalities.

Roles and Responsibilities:

HubSpot Implementation: Lead the implementation of HubSpot's marketing, sales, and customer service tools for clients, ensuring smooth deployment and integration with their existing systems and processes.
Requirements Gathering: Collaborate with clients to understand their business requirements, goals, and objectives, and translate them into effective HubSpot configurations and workflows.
Solution Design: Design and develop customized solutions within HubSpot to meet clients' specific needs, including creating workflows, email templates, landing pages, and lead scoring models.
Data Migration: Plan and execute data migration from clients' existing systems to HubSpot, ensuring data integrity and consistency.
Training and Support: Provide comprehensive training to clients' teams on the effective use of HubSpot, including best practices, workflows, and reporting. Offer ongoing support and troubleshooting to resolve any issues or challenges faced by clients.
Integration and Automation: Identify opportunities to integrate HubSpot with other systems, such as CRM platforms, and develop automated processes to streamline data flow and optimize efficiency.
Reporting and Analytics: Create and maintain reports and dashboards in HubSpot to track key metrics, measure campaign performance, and provide actionable insights to clients.
Continuous Improvement: Stay up to date with the latest features and updates in HubSpot and proactively suggest enhancements and improvements to clients' implementations.

Qualifications and Experience:

Strong project management skills with the ability to manage multiple implementations simultaneously, set priorities, and meet deadlines.
Excellent communication and interpersonal skills to effectively collaborate with clients, understand their requirements, and provide training and support.
Analytical mindset with the ability to interpret data and provide actionable insights to clients.
HubSpot certifications, such as HubSpot Marketing Software Certification, HubSpot Sales Software Certification, or HubSpot Service Hub Software Certification, are preferred.
Bachelor's degree in marketing, business administration, or a related field is advantageous.

Join our dynamic team and leverage your HubSpot expertise to drive the success of our clients' marketing, sales, and customer service initiatives. Apply now and be part of our mission to deliver exceptional results through effective HubSpot implementation.